2 posts tagged with "incident-management"

The average post-mortem takes 4 hours to write and generates zero action items the team actually completes within 30 days. We looked at 120 post-mortem documents from three of our on-prem customers before rebuilding this template. 83% of action items were still "open" six months later. That's not an incident review — that's a document graveyard.

A post-mortem is worth writing only if it changes something. Everything else is CYA.

Google's Site Reliability Engineering book (2016) popularized a counterintuitive principle: accept failure as inevitable and invest in recovery speed. The DORA research confirmed it with data — the difference between elite and low-performing teams isn't that elite teams have fewer incidents. It's that they recover in under an hour instead of under a week. Every engineering organization invests in preventing failures. Fewer invest in recovering from them quickly. The data says this is backwards.